Frequently Asked
Questions
Find answers to common questions about our audio products, manufacturing processes, and export services.
Products & Quality
Manufacturing, certifications, and quality control
Orders & Shipping
MOQ, lead times, and international delivery
Partnership
OEM/ODM services and collaboration
Products & Quality
What types of audio products do you manufacture?
We specialize in a comprehensive range of audio products including wireless speakers, headphones, earphones, soundbars, and portable audio devices. Our product portfolio covers consumer electronics, mobile accessories, and professional audio equipment suitable for global markets.
What certifications do your products have?
All our products comply with international standards and hold certifications for major markets:
- CE (European Conformity) for EU markets
- FCC (Federal Communications Commission) for US markets
- RoHS (Restriction of Hazardous Substances) compliance
- REACH (Registration, Evaluation, Authorization of Chemicals)
How do you ensure product quality?
We maintain strict quality control through our ISO 9001 certified manufacturing process. This includes raw material inspection, in-line 100% quality testing, AQL standard sampling inspection, and comprehensive reliability testing in our fully equipped laboratory before shipment.
Do you provide product warranties?
Yes, we offer comprehensive product warranties ranging from 12 to 24 months depending on the product category. We also provide technical support and after-sales service to ensure customer satisfaction and product reliability.
Orders & Shipping
What is your minimum order quantity (MOQ)?
Our MOQ varies by product type and customization requirements. For standard products, the MOQ typically ranges from 500 to 1,000 pieces. For OEM/ODM projects, MOQ starts from 1,000 to 3,000 pieces depending on complexity and tooling requirements.
What are your typical lead times?
Lead times depend on order quantity and product complexity:
- Standard products: 15-25 days
- OEM customization: 25-35 days
- ODM development: 45-60 days
- Sample production: 7-10 days
Which countries do you ship to?
We export globally with extensive experience in Europe, North America, South America, and Australia. Our logistics team handles international shipping, customs clearance, and delivery coordination to ensure smooth distribution to your target markets.
What payment terms do you accept?
We offer flexible payment terms including T/T (Telegraphic Transfer), L/C (Letter of Credit), and other secure payment methods. Typical terms are 30% deposit with balance before shipment, with negotiable terms for established partners.
Partnership & Customization
Do you offer OEM and ODM services?
Yes, we provide comprehensive OEM and ODM services. Our experienced R&D team can customize existing products or develop entirely new products according to your specifications, including design, functionality, packaging, and branding requirements.
Can you customize packaging and branding?
Absolutely. We offer complete packaging customization including design, materials, printing, and branding. Our design team can work with your brand guidelines or create new packaging concepts that align with your market positioning and regulatory requirements.
How do you support market-specific requirements?
With over 15 years of export experience, we understand regional market preferences and regulatory requirements. We can adapt products for specific markets including voltage requirements, plug types, language localization, and compliance with local standards.
What ongoing support do you provide to partners?
We provide comprehensive partner support including market intelligence, product training, technical documentation, marketing materials, and after-sales support. Our goal is to ensure your success in your target markets through reliable products and dedicated service.
Still Have Questions?
Our export specialists are ready to help you find the perfect audio solutions for your market. Get in touch for personalized assistance.